Customer Success Manager - Data Centers

About this position

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15‑year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

We are seeking a customer-focused and strategic Customer Success Manager (CSM) to serve as a trusted advisor to our clients and ensure they achieve maximum value from our solutions. The role drives customer satisfaction, retention, adoption, and growth while fostering long‑term partnerships with key stakeholders.

• Lead customer onboarding, adoption, and implementation; develop customized onboarding plans to accelerate time‑to‑value and ensure successful implementation.
• Serve as the primary point of contact for assigned accounts, building trusted relationships with executive sponsors, operational stakeholders, and decision‑makers.
• Conduct regular business reviews to assess performance, identify opportunities, and reinforce value.
• Monitor customer health indicators and engagement levels to proactively identify risks and opportunities.
• Develop and execute retention strategies to reduce churn and improve customer satisfaction.
• Act as a strategic advisor, helping customers maximize the value of their investment and achieve desired business outcomes.
• Lead customer renewal activities and collaborate with Sales leadership to ensure successful contract renewals.
• Identify expansion opportunities, including upsell and cross‑sell initiatives, to increase customer lifetime value and net revenue retention.
• Gather and communicate customer feedback to internal stakeholders, including Product, Operations, and Executive Leadership teams.
• Advocate for customer needs and contribute to continuous service improvement initiatives.
• Partner closely with Sales, Product, Operations, Engineering, and Support teams to ensure a seamless customer experience.
• Contribute to the development of scalable customer success processes, playbooks, and best practices.

• Bachelor's degree in Business, Communications, Technology, or a related field preferred.
• 3–7 years of experience in Customer Success, Account Management, Client Services, or a related customer‑facing role.
• Experience supporting enterprise customers within data center, colocation, cloud, infrastructure, telecommunications, or technology environments is strongly preferred.
• Demonstrated success managing strategic customer relationships and driving retention, renewals, and account growth.
• Strong business acumen with the ability to understand customer objectives and align solutions to their needs.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to analyze customer usage data, health metrics, and performance indicators to drive informed decision‑making.
• Highly organized, proactive, and capable of managing multiple customer engagements simultaneously.

• Competitive salary range of $110–155 k, dependent upon relevant experience and interview, with a performance bonus and a capital project bonus program.
• Dollar‑for‑dollar 401(k) employer match that is fully vested after 90 days of employment.
• 100 % employee premiums paid by employer for medical, dental, vision, life insurance, and disability.
• Over 4 weeks of paid time off plus sick time.

Applications will be accepted on an ongoing basis.

Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.