BMW and MINI Customer Service Representative; Opener
Job in
Madison, Dane County, Wisconsin, 53713, USA
Listed on 2026-06-21
Listing for:
Zimbrick Automotive
Full Time
position Listed on 2026-06-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Business Development Center Representative (BDC)
Join an Award-Winning Team
No automotive experience required!
At Zimbrick, we're looking for exceptional, motivated individuals who are passionate about delivering outstanding customer service and building a long-term career. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you.
The Business Development Center (BDC) plays a vital role in connecting our clients with our service teams. You'll work closely with customers and Service Advisors while gaining valuable insight into the automotive industry and opportunities for career growth.
What You'll Do
- Assist customers through phone calls, email, chat, text messaging, and in-person interactions.
- Schedule and confirm service appointments.
- Contact customers regarding service reminders, recalls, maintenance recommendations, and appointment opportunities.
- Answer customer questions and help connect them with the appropriate dealership resources.
- Listen carefully to customer concerns and accurately document vehicle needs.
- Coordinate with Service Advisors to ensure a seamless customer experience.
- Manage multiple customer conversations and tasks while maintaining attention to detail.
- Help create a positive, professional experience for every client.
- An outgoing, customer-focused personality.
- Strong communication and interpersonal skills.
- Confidence communicating with customers by phone, email, text, and in person.
- Excellent attention to detail and organizational abilities.
- A proactive approach to problem-solving.
- Comfort navigating multiple computer programs simultaneously.
- A strong work ethic and team-oriented attitude.
- A commitment to demonstrating Zimbrick's Core Values.
- Award-winning dealership environment.
- Paid training and professional development.
- Stable hours.
- Opportunities for career advancement.
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Profit sharing
- Paid time off and holidays
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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