Receptionist, Customer Service​/HelpDesk

Overview

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

• Greet residents, guests, and visitors while creating a welcoming and professional first impression.
• Answer and coordinate incoming calls, directing them to the appropriate departments in a timely manner.
• Provide information and assistance to residents, staff, and visitors in person and over the phone.
• Support administrative tasks including mail distribution, basic clerical duties, and maintaining front desk organization.
• Assist with scheduling needs such as transportation and appointments while communicating with internal teams.
• Help maintain a safe and secure environment by monitoring visitor access and following procedures.

11:00 pm - 7:00 am CST

$14.00 - $22.40 / hr DOE

• Previous experience in reception, customer service, or clerical work preferred.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Friendly, reliable, and comfortable interacting with residents and team members.

• Medical Insurance with multiple plan options for you and your dependents.
• Dental & Vision Insurance options.
• Paid Time Off (PTO):
  Use it as you earn it or choose PTO+ for additional pay.
• 401(k) with 4% Employer Match.
• Profit Sharing Plan.
• Free meals during your shift.
• Subsidized parking or public transportation options.
• Employee referral bonus program.
• Free access to onsite fitness center and amenities.
• Pay Activ:
  Flexible access to earned wages.
• Employee and resident appreciation programs.