Customer Experience Representative; Onsi
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-23
Listing for:
Placon Corporation
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Overview
As a Customer Experience Representative, you’ll assist our stock customers with product inquiries, provide exceptional customer service, and resolve any issues that arise.
Collaborate with the Sales Team, internal stakeholders, and customers to ensure a seamless experience.
Responsibilities- Support Sales Managers/Account Managers: advocate for Sales, providing customer‑centric support and serving as the single point of contact.
- Process phone calls and email requests/orders, offering assistance with product sizing, samples, and other information.
- Utilize Excel to manage customer forecasts and generate reports.
- Elevate customer concerns and coordinate solutions with cross‑functional resources.
- Handle customer orders, returns, and refunds, ensuring clear order visibility and on‑time deliveries.
- Work with internal stakeholders to ensure customer satisfaction and timely issue resolution.
- Identify opportunities to improve the customer experience and make recommendations.
- Support KPIs such as OTIF >96%, EDI/Portal orders >95%, and keeping past‑due orders
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