Client Service Excellence Representative; FINRA Licensed

Client Service Excellence Center Associate

Have your FINRA Series 7 and 63 and a passion for serving others? Join our team of “crew” as a Client Service Excellence Center associate!

At Vanguard, we have a client‑first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” Our Client Service Excellence Center associates help our clients through life’s biggest moments – from buying their first home to preparing for retirement.

In this role, you will connect with clients via inbound phone calls to assist with their account‑related needs.

If you have a passion for helping others, building your client services skillset, and giving every investor the best chance for investment success, join our team of “crew” as a Client Service Excellence Center associate!

Our benefits package is centered around financial and career stability, longevity, and balance.

Total potential compensation for your first full year in this role is $70,500–$81,500 ($62,000–$72,000 base salary determined by skills and experience, plus quarterly performance‑based bonuses, merit increases, and company bonuses). In addition, you’ll receive a $20,000 licensing bonus for bringing your active SIE, Series 7, & Series 63 licenses. Milestone rewards:

• $10,000 at your 3‑year anniversary
• $20,000 at your 5‑year anniversary
• $20,000 every 5 years thereafter

This role will be fully remote. As a condition of the role, you must perform all duties from within the state of Wisconsin.

To be considered for this role, you must hold active FINRA Series 7 and Series 63 licenses. If you do not currently have these licenses or have only partial licensing, we invite you to explore our other Client Service Excellence Center opportunity – a fully remote role based in Wisconsin.

• Partner with clients via inbound phone calls to assist with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
• Lead with empathy and an owner’s mindset to solve problems, help uncover client needs, and provide timely and accurate solutions.
• Collaborate with internal departments through various strategic initiatives to continuously improve the client and crew experience.

We welcome, and encourage, individuals from all backgrounds – the most important things you need are a passion for helping others, strong client service experience, and a desire to continuously grow your expertise.

• 3+ years of customer‑facing and/or inbound phone experience, with strong interpersonal and client relationship management (CRM) skills.
• A strong sense of ownership for client outcomes – taking initiative, accountability, anticipating needs, and ensuring every interaction instills trust.
• A learner’s attitude and appetite to continuously build your knowledge.
• High school, associate degree, or bachelor’s degree.
• This role requires a Series 7 and 63 regulatory license and/or registration (e.g., FINRA, state, SFC). These will be determined by Compliance based on role‑specific duties.
• A desire for stability and a pride in building a long‑term career in client service.

Please note that new hires may need to be fully jurisdiction‑registered in all U.S. states and territories.

Vanguard is not offering visa sponsorship for this position.

At Vanguard, we don’t just have a mission – we’re on a mission to work for the long‑term financial wellbeing of our clients, lead through product and services that transform clients’ lives, and learn and develop our skills as individuals and as a team.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.