Associate, Member Services Financial Operations

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision‑making for consumers, health plans, partners, and advisors. Are you ready to join us?

• Process customer contributions and invoice payments received via paper checks within designated regulations.
• Perform account holder and business partner outreach to resolve contribution issues.
• Communicate and reinforce changes in operational policies and procedures.
• Resolve problems on a case‑by‑case basis, including policy, procedure, process, compliance, and risk assessment.
• Participate in project testing or serve as a subject matter expert as required.
• Prioritize and perform multiple tasks concurrently.
• Take ownership of escalated issues, report system or policy issues to appropriate parties.
• Act as an advocate for the customer by submitting feedback through appropriate channels.
• Consistently meet or exceed all customer service standards.
• Model behavior consistent with Operations customer service standards, policies, and procedures.
• Assist other Member Services teams when needed or requested.
• Perform other duties as assigned by Supervisor/Manager.

• 2 years’ experience in data entry, preferably in a finance or healthcare setting.
• Experience in cash handling or balancing (preferred).
• Experience processing invoices (preferred).
• Proficient in Microsoft Office Suite, specifically Excel.
• Proficient in 10‑key.
• Experience with Quick Books is a plus.
• Strong customer service skills.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to maintain the strictest confidentiality of company and customer information.
• Effective multi‑tasking and organizational skills with attention to detail.
• Ability to work with a diverse workforce and customer base.
• Demonstrates flexibility and adaptability, handling day‑to‑day challenges confidently and being willing to adjust to shifting priorities and rapid change.
• Strong commitment to achieving personal growth and success.

High school diploma or GED required. Advanced degree—Associate, Bachelor, or Master’s—preferred.

The estimated salary range for this position is $20.00

USD to $21.00

USD. Actual salary may vary up or down depending on job‑related factors such as knowledge, skills, experience, and location. This position is also eligible for incentive compensation.

Standard 40 hours per week (8 hours per day, Monday to Friday). A consistent 8‑hour shift can be chosen between the hours of 8:00 a.m. and 5:00 p.m. Overtime hours will be mandated as necessary. Due to peak processing times, PTO approvals will be limited during the months of December‑January and April‑May.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal‑opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.