Parking Administrator

• Assist all walk-in customers with monthly parking functions, validation requests and parking payments.
• Ensure all parker data is current in parking management and accounting software, making updates within 2 business days of effective start/stop/change dates.
• Initiate ACH and other forms of payment.
• Create and email monthly and validation invoices to tenants/parkers.
• Assist customers with accessing and navigating their online parking accounts by troubleshooting login issues, guiding them through portal features, and resolving common technical or account-related questions.
• Manage accounts receivable balances by identifying delinquent accounts, initiating timely outreach, and documenting collection activities. Issue past-due notices, follow up with customers to resolve outstanding balances, and elevate concerns as needed. Provide regular status updates to leadership and accounting, highlighting risks, trends, and recommended next steps.
• Respond to customer inquiries regarding charges, payment history, and account balances by reviewing and interpreting account ledgers. Research discrepancies, provide clear explanations, and ensure customers receive accurate, timely information to support resolution of outstanding issues.
• Provide requested reports and data to Accounting for financial reporting. Observe accounting cut-offs for recording transactions. Collaborate with Accounting on recording tenant payments made on rent checks.
• In collaboration with Parking and Operations teams, assist in systems engineering activities, including troubleshooting of complex problems and overall system operation.
• Under the direction of the PFS Manager, communicate with vendors to perform systems repair and operation. Ensure all software for parking operations is up to date and functions properly.
• Collaborate with ULI Operations and Marketing teams to monitor Madison’s parking marketplace competition and rates. Make recommendations on rate changes per location to maximize the parking resource.
• Collaborate with the Parking Specialist on training and assigning staff to booths and other tasks, for day-to-day activities and special events.
• Field calls for assistance from parkers in the ramp.
• Participate in the Parking On-Call rotation.
• Record and file all parker contracts, sales tax exemption support and other documentation as needed.
• Assist with coordinating parking (long term and short term) with contractors for commercial improvement projects.
• Tour ramps and lots to identify possible issues and opportunities.
• Make recommendations to the PFS Manager on process, practice, and execution of the department.
• Order necessary supplies.
• Other duties as assigned.

• Strong professionalism and verbal and written communication skills. Ability to clearly communicate information and issues both externally with customers and internally with teammates and leadership.
• Ability to self‑direct, manage work effectively, and complete tasks within demanding timelines and with competing priorities.
• Demonstrated basic level of skill in Microsoft Excel.
• Demonstrated basic level of skill in Microsoft Outlook, Word, One Note and Teams.
• Basic accounting knowledge is a plus.
• Demonstrated strong attention to detail with a passion for accuracy.
• Knowledge and ability to use applicable information technology and systems to meet work needs.
• Demonstrated ability to maintain confidentiality of information.
• Ability to work cross functionally.
• Desire to work in a culture of continuous improvement.
• High School Diploma or greater.

Founded on innovation and guided by strong values, Urban Land Interests (ULI) is dedicated to creating and sustaining exceptional residential and commercial properties that strengthen the Madison community. As a privately held company that has engrained itself in the community for over 50 years, ULI focuses on thoughtful property management, tenant satisfaction, sustainability, and quality in every detail. From adaptive reuse projects and energy‑efficient buildings to responsive tenant services and well‑maintained communities, ULI is committed to enhancing the urban environment while building lasting relationships…