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Front Desk Agent
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-26
Listing for:
Best Western Inntowner
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Front Desk Agents must excel at guest communication, multitasking, customer service, and organization. These team members are responsible for checking guests in and out of the hotel, taking payment for rooms, answering phones, serving as a reliable source of information about the hotel and the Madison area (especially the campus area), and ensuring our guests have everything they require during their stay.
Part‑time position available, must have weekend availability to be considered. Schedules may include a mix of hours.
Skills and Abilities
- Excellent customer service skills.
- Able to prioritize projects and organize to complete them in a timely manner.
- Consistent professional attitude, behavior, appearance and dress in the work environment and whenever representing the hotel.
- Able to maintain a calm demeanor at all times, even during emergency situations.
- Fluent in English, bi‑lingual in Spanish beneficial.
- A Background Check will be submitted prior to employment.
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