Service Representative

Park Bank

At Park Bank, we believe drive and ambition come from the heart. That achievement means different things to each of us. There’s no one way to what’s next. Our story of achievement starts with each member of our team. No matter our job openings, we are always searching for great people to join our team. And while a culture fit is nice, a culture add is even better.

If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. In addition, if you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will help you grow in your career development.

The At Your Service Representative will use their knowledge of Park Bank products, services and policies to assist clients and associates with inquiries, requests and complaints. They will speak and live‑chat with clients, listen to them to gain a thorough understanding of their needs, and offer solutions while keeping client experience & satisfaction at the core of every decision and behavior.

This position will also be responsible for guiding users through the features and functionalities of the bank’s electronic banking and card products, including performing technical troubleshooting of these products. The representative will perform a wide variety of maintenance within the core system on client accounts, update personal information, make adjustments to products & services based on client requests, and review audit reports of system changes in accordance with the Bank’s internal controls.

In addition, the representative will coordinate and oversee all aspects of interactive teller machine operations within the branch network. They will ensure all transactions are performed accurately, efficiently and courteously, using video technology for interactive banking. The representative will review transactions for accuracy, assist in resolving errors and answer client questions regarding Park Bank products and services, perform basic account maintenance requests, and open new deposit accounts.

• Respond to client inquiries via phone, email or live chat, learning & addressing their needs, complaints or other issues in a timely and accurate way.
• Engage in active listening, confirm or clarify information and diffuse angry clients as needed.
• Analyze & report malfunctions in products and services.
• Inform clients about new features and functionalities of electronic banking and card products.
• Utilize software, databases and other tools appropriately and perform day‑to‑day account maintenance accurately in compliance with bank policies, procedures and internal controls.
• Audit system changes made by others within the department.
• Contribute to the creation and maintenance of department procedures and guides.
• Assist in the testing of the Bank’s Business Continuity Plans.
• Operate a virtual cash drawer to process transactions accurately while maintaining a correct cash balance and record.
• Assist clients with routine teller transactions such as deposits, withdrawals, transfers, balance inquiries, account maintenance and servicing.
• Facilitate ITM processes by guiding customers through transactions step‑by‑step.
• Recommend bank products and services to meet client needs and make appropriate referrals to other areas of the bank.
• Assist with ITM reports, balancing and audits to ensure the ITM Department is operationally sound and secure.
• Coordinate with IT staff to resolve technology issues quickly.
• Assist with training new and existing employees on Navigator, Integrated Teller, SCO procedures, ITM software, PBNet, policies and procedures, products and cross‑selling.

The hours of the position are Monday – Friday 7:45 am – 6:15 pm with varying shifts of opening, closing, and mid‑day. 1–2 Saturdays per month from 9 am – 12 pm. You receive a half day during the week if you are working Saturday.

• High School Diploma or equivalent.
• Exceptional customer service, active listening, strong verbal and written communication…