Communications Representative; Switchboard); FTE​/PM Shift

16046

FTE: 0.0

Shift: As needed. Must be available to work 18-24 hours/week, day shift for a 4-6 week training period.

Compensation: $18.32+

Hours Per Week: 0-40

Weekends: Yes

Per Diem Non-Benefit Eligible

Switchboard Paging Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.

The 0.0 operators must be available to fill in for planned and unplanned operator days off; requires working a minimum of one regular scheduled shift and two on-call shifts per month as well as covering some weekend and holiday shifts. Candidates must be available for initial training when our call volumes are highest, between 8am and 6pm, 4-6 hour shifts, 18-24 hours per week.

This initial training lasts 4+ weeks depending on how many calls are received and how quickly skills are learned, typically a total of 50-100 hours.

Essential functions/responsibilities include but are not limited to:

• Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department
• Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner
• Answer the hospital emergency line (5555) in a timely manner (1-2 rings)
• Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)
• Strictly follow protocol for all emergency procedures
• Distinguish urgent calls from less urgent calls and prioritize service response
• Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations
• Respond to calls on the security radio system and dispatch security as needed
• Triage calls for UPH Meriter Medical Group clinics and physicians after hours
• Contact on-call staff when appropriate
• Relay critical information to on-call staff member
• Enters and ensures accuracy of 130+ On-Call Roles and updates in real-time to ensure there are no delays in patient care
• Processes and records coordination of care for CRC Organ Donor Heroes through collaborating with OR, Security and outside organizations such as Organ Procurement, Lion’s Eye Bank, Versiti, Coronor offices and Funeral Directors, individualized for each case.

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long‑term disability and more. We even offer pet insurance for your four‑legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

• High school diploma or equivalent
• 1-2 years’ experience as a Secretary/Receptionist in a busy public office
• Prior computer experience including Outlook, Teams, Word, and Spreadsheet Database
• Valid driver’s license when driving any vehicle for work‑related reasons.
• Proficient computer and keyboarding skills
• Excellent communication skills
• Excellent grammar, spelling, and word pronunciation/enunciation
• Excellent customer service skills
• Excellent listening, analytical, and organizational skills
• Ability to handle multiple tasks simultaneously
• Must be detail oriented
• The ability to work well in a fast‑paced, ever‑changing environment with multiple priorities
• Ability to remain calm and focused in stressful emergency situations

• 2 years of prior experience in a healthcare administrative role

EEO/M/F/D/V