Telecommunications Equipment Operator

Job Title

* THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

Duties include, but may not be limited to the following:

• Performs telecommunications support assignments using customer service to recognize and route patient and other inquiries correctly.
• Provides information of a routine nature and receives and directs callers to the appropriate area.
• Provides general telephone and referral services to callers.
• Interviews incoming callers and routes calls to the proper destination.
• Operates the call distribution telephone system to receive and connect incoming and outgoing calls utilizing computerized equipment and telecommunications software.
• Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers.
• Maintains a record of toll and long-distance calls.
• Operates the internal and external paging system.
• Maintains manuals, telephone files, and directories.
• Performs file maintenance by updating computerized telephone files and telephone directories.
• Sets up, operates, and monitors computer systems and peripheral equipment.
• Assists in training other personnel in the proper use and maintenance of computer and telecommunications equipment.
• Performs other related duties as assigned.

Work Schedule:

Monday - Friday, 8:00am - 4:30pm with rotating weekends and holidays.

Recruitment & Relocation

Incentives:

Not authorized