Telecommunications Equipment Operator
Job in
Madison, Dane County, Wisconsin, 53703, USA
Listed on 2026-06-27
Listing for:
US Department of Veterans Affairs
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Job Title
* THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*
DutiesDuties include, but may not be limited to the following:
- Performs telecommunications support assignments using customer service to recognize and route patient and other inquiries correctly.
- Provides information of a routine nature and receives and directs callers to the appropriate area.
- Provides general telephone and referral services to callers.
- Interviews incoming callers and routes calls to the proper destination.
- Operates the call distribution telephone system to receive and connect incoming and outgoing calls utilizing computerized equipment and telecommunications software.
- Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers.
- Maintains a record of toll and long-distance calls.
- Operates the internal and external paging system.
- Maintains manuals, telephone files, and directories.
- Performs file maintenance by updating computerized telephone files and telephone directories.
- Sets up, operates, and monitors computer systems and peripheral equipment.
- Assists in training other personnel in the proper use and maintenance of computer and telecommunications equipment.
- Performs other related duties as assigned.
Work Schedule:
Monday - Friday, 8:00am - 4:30pm with rotating weekends and holidays.
Recruitment & Relocation
Incentives:
Not authorized
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