US - Customer Care - Call Center Core

Call Center Representative

Our client, a leading organization in the healthcare and pharmaceutical industry, is seeking a Call Center Representative to join their team. As a Call Center Representative, you will be part of the Customer Support Department supporting customer service operations. The ideal candidate will have excellent communication skills, a customer-centric mindset, and reliability, which will align successfully in the organization.

Location:

Madison, WI

Pay Range: $24/hr

Shift: Monday to Friday, 8 AM - 5 PM

What's the Job?

• Provide exceptional customer service via telephone, addressing inquiries and resolving issues efficiently
• Utilize computer systems and ERP platforms to process orders, invoices, and customer requests accurately
• Support sales and marketing efforts by fostering positive relationships with internal and external customers
• Follow clearly defined procedures to perform routine tasks with consistency and accuracy
• Collaborate with team members and supervisors to ensure smooth daily operations

What's Needed?

• High School Diploma or GED required;
  Bachelor's degree preferred
• Proficiency in MS Office Suite (Teams, Excel, Word) and ability to learn complex ERP systems
• Strong attention to detail and reliability in completing tasks accurately
• Excellent verbal and written communication skills to effectively interact with diverse customers
• A customer-focused approach with empathy and professionalism in all interactions

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service within the healthcare industry
• Develop professional skills and enhance your career prospects
• Work with a dedicated team committed to excellence
• Be part of an organization that values diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.