Lead Customer Advocacy & Resolution
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-27
Listing for:
Affirm
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Client Relationship Manager
Job Description & How to Apply Below
Affirm is looking for a Customer Advocacy Lead in Madison, Wisconsin. This role involves leading a team dedicated to resolving complex customer complaints and enhancing their experience with the company's services. You will collaborate with various departments to identify issues and improve processes while providing exceptional service levels.
The ideal candidate will have extensive people management experience and a strong commitment to customer-centric solutions. The position offers competitive pay, equitable rewards, and comprehensive health benefits.
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