Bilingual Customer Service Representative Madison, WI
Listed on 2026-07-01
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support -
Language/Bilingual
Bilingual, Spanish Customer Service
Bilingual Customer Service Representative
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.
Fully ONSITE and must be Bilingual in Spanish
Responsibilities:
• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.
• Handle both inbound and outbound calls to address customer needs and provide accurate information.
• Assist customers in resolving issues, answering questions, and providing guidance on services offered.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members to ensure seamless service delivery and problem resolution.
• Identify and escalate complex issues to appropriate departments for further support.
• Follow established protocols and procedures to maintain high-quality service standards.
• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.
• Provide feedback to improve customer service processes and enhance the overall experience.
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