Hospital Welcome Ambassador - SSM St. Mary's Hospital

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18 per hour.

Work Schedule: The work schedule for this position can include AM/PM shift times.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

The Greeter is responsible for welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. The Greeter is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor.
  
  - 25%

• Answers the telephone promptly and politely; within client/Towne Park standards. Uses salutation of the day.
  
  - 25%

• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis.
  
  - 10%

• Practices proper client and/or Towne Park phone etiquette. Assists visitors with directions, information and other inquiries.
  
  - 15%

• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested.
  
  - 15%

• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans.
  
  - 10%

The total amount of time for all functions of the job - 100%

• High school diploma or general education degree (GED).

• Must be at least 18 years of age and be able to pass a criminal background and drug screen.

• One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system

• Ability to read, speak and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to understand 24 hour and military time systems
• Ability to perform general typing and and/or basic computer skills
• Ability to prioritize tasks and remain calm in stressful situations

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

• The employee has control over resources available only.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach…