Telecommunications Equipment Operator - Part Time

Job Title

This is a part-time position (26 hours/week). The salary listed represents full-time employment and will be pro-rated based on the actual number of hours worked each pay-period. Likewise, benefits and time-off accrual will also be prorated and based on your part-time work schedule.

Major duties include but are not limited to the following:

• Performs telecommunications support assignments involving customer service in recognizing and routing patient and other inquiries to the correct location and program.
• Provides telephone information and referral services to callers.
• Interviews incoming callers and routes calls to the proper destination.
• Operates the telephone system to receive and connect incoming and outgoing calls utilizing computerized telecommunications equipment and software.
• Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers.
• Contacts local telephone companies and emergency authorities regarding threatening or emergency-related calls.
• Receives telephone trouble calls, maintains a trouble log, and notifies appropriate personnel of system troubles.
• Operates the internal and external paging system.
• Maintains computerized telephone files and telephone directories.
• Performs file maintenance by updating computerized telephone files and telephone directories.
• Sets up, operates, and monitors computer systems and peripheral equipment.
• Assists system users by troubleshooting telephone and computer-related problems.
• Performs other related duties as assigned.

Work Schedule:

8:00am to 4:30pm, rotating weekends and holidays, 26 hours per week

Recruitment & Relocation

Incentives:

Not authorized

Critical Skills Incentive (CSI):
Not approved