Customer Service Associate
Job in
Madison, Dane County, Wisconsin, 53704, USA
Listed on 2026-07-08
Listing for:
Hertz
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Provide customer service at the counter with first contact resolution;
Serve as the primary Net Promoter Score liaison and analyze NPS results to improve guest satisfaction;
Communicate with and coach staff to understand customer needs;
Ensure adherence to corporate policies and procedures;
Address and resolve customer issues promptly
Position Requirements
10+ Years
work experience
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