Customer Service Representative; CT – Hybrid; WI-Madison R0058428

Position: Customer Service Representative (9:30a-6p CT) – Hybrid (WI-Madison) R0058428
## Customer Service Representative (9:30a-6p CT) – Hybrid (WI-Madison) R0058428

Apply remote type:
Hybrid (8 days/month) locations:
USA - Madison, WI, Junction Rdtime type:
Full time posted on:
Posted Todayjob requisition :
R0058428
** Customer Service Representative (9:30a-6p CT) – Hybrid (WI-Madison)  R0058428 | FCC | CLC - Business Filings | Wolters Kluwer*
* *
* About the Role:

** As a
** Customer Service Representative**, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.
** Hybrid:
Eight days a month**, we come together in the closest office (
** WI-Madison**) within 50 miles to experience the value of connecting with colleagues. You will report to the Customer Service, Manager and work under the leadership of the Vice President II, General Management. This role is a part of FCC | CLC - Business Filings | Wolters Kluwer. Please view the site office location directory for office USA
- ** WI-Madison-Junction Rd**. | #LI-Hybrid
** Shift

Hours:

** 9:30am-6pm
** CT** |
** Required every Tuesday and Wednesday Onsite*
* ** Division/BU About Us**:  
** Biz Filings**  | Link |  |     
** Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
**** Required Job Qualifications (CSR Responsibilities/Role 1yr+ Min)**•
** Enhanced Communication**:
Ability to convey information clearly and professionally.  •
** Customer Relationship Management**:
Demonstrates ability to build rapport with customers.  •
** Intermediate Problem-S
** olving:
Can handle moderately complex issues effectively.  •
** Organizational Skills**:
Manages time and tasks efficiently.  •
** Advanced Product Knowledge**:
Good understanding of multiple product/service features.  •
** Software Proficiency**:
Familiarity with CRM tools and databases.  *
* • QA Understanding**:
Knowledge of quality assurance standards.  •
** Mentoring**:
Ability to assist and train new team members.

** Responsibilities:*
* • Respond to a wider range of customer inquiries.  
• Resolve moderately complex customer issues and complaints.  
• Process and verify customer orders and billing information.  
• Assist with account upgrades and changes.  
• Provide detailed product and service information.  
• Document and escalate unresolved issues as needed.  
• Participate in the training of new hires.  
• Update and maintain customer records.  
• Conduct follow-ups to ensure customer satisfaction.  
• Adhere to compliance and quality standards.
** Additional Information:
** Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
https://(Use the "Apply for this Job" box below).
** Company Overview
** Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
** Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.## Our Interview Practices
* To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain…