Customer Service Representative; CT – Hybrid; WI-Madison R0058428

Customer Service Representative (9:30am-6pm CT) – Hybrid (WI-Madison)

Hybrid:
Eight days a month, we come together in the closest office (WI‑Madison) within 50 miles to experience the value of connecting with colleagues. This role reports to the Customer Service Manager and is under the leadership of the Vice President II, General Management.

Shift hours: 9:30am‑6pm CT | Required every Tuesday and Wednesday onsite.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

• Enhanced Communication:
  Ability to convey information clearly and professionally.
• Customer Relationship Management:
  Demonstrates ability to build rapport with customers.
• Intermediate Problem Solving:
  Can handle moderately complex issues effectively.
• Organizational
  
  Skills:
  
  Manages time and tasks efficiently.
• Advanced Product Knowledge:
  Good understanding of multiple product/service features.
• Software Proficiency:
  Familiarity with CRM tools and databases.
• QA Understanding:
  Knowledge of quality assurance standards.
• Mentoring:
  Ability to assist and train new team members.

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow‑ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

$29,200.00 - $48,900.00 USD. This role is eligible for bonus.

Medical, Dental & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Aff. Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.