Customer Service Representative; CT – Hybrid; WI-Madison R0058428

Customer Service Representative (9:30am-6pm CT) – Hybrid (WI-Madison)

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Eight days a month, we come together in the closest office (WI-Madison) within 50 miles to experience the value of connecting with colleagues. This role reports to the Customer Service Manager and is under the leadership of the Vice President II, General Management.

9:30am-6pm CT. Required onsite every Tuesday and Wednesday.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

• Enhanced Communication:
  Ability to convey information clearly and professionally.
• Customer Relationship Management:
  Builds rapport with customers.
• Intermediate Problem-Solving:
  Handles moderately complex issues effectively.
• Organizational
  
  Skills:
  
  Manages time and tasks efficiently.
• Advanced Product Knowledge:
  Good understanding of multiple product/service features.
• Software Proficiency:
  Familiarity with CRM tools and databases.
• QA Understanding:
  Knowledge of quality assurance standards.
• Mentoring:
  Assists and trains new team members.

• Respond to a wide range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

$29,200.00 - $48,900.00 USD. This role is eligible for Bonus.

Wolters Kluwer offers medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave.

Wolters Kluwer is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.