Airport Customer Service Agent MSN

Overview

Unifi has decades of experience in the aviation services industry and continues to innovate, adapt, and grow by leveraging its expertise in airline ground services. We aim to be the most respected company by providing exceptional experiences that safely bring aircraft and passengers to their destinations. We are seeking individuals who are passionate, have integrity, and empathize with how their words and decisions affect employees, customers, and partners.

No experience is required. Paid training is provided for all new employees.

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check‑in, including boarding, baggage, services, reservations, and any other queries or complaints.

• Assist passengers with a friendly welcome, through arrival and check‑in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check‑in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivered to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies, perform other related duties as assigned, and complete work in a safe and secure manner.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport, state, or customs requirements.
• Physical requirements:
  
  ability to constantly lift up to 70 lbs or more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, grasp, frequently climb and crawl.
• Ability to work rotating shifts and hours, nights, weekends, and holidays.

• Flight privileges after 30 days for employees and eligible family members.
• Weekly pay for hourly employees.
• Full‑time starts at 30 hours per week.
• Paid time off for full‑time employees.
• Comprehensive medical, dental, and vision insurance for full‑time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.