Service Representative

Company Overview

At Park Bank, we believe drive and ambition come from the heart. That achievement means different things to each of us. There’s no one way to what’s next, and our story of achievement starts with each member of our team. No matter our job openings, we are always searching for great people to join our team. And while a culture‑fit is nice, a culture‑add is even better.

If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. If you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will help you grow in your own career development.

The At Your Service Representative will use their knowledge of Park Bank products, services and policies to assist clients and associates with inquiries, requests and complaints. They will speak and live‑chat with clients, listen to them to gain a thorough understanding of their needs, and offer solutions while keeping client experience and satisfaction at the core of every decision and behavior.

This position will also be responsible for guiding users through the features and functionalities of the bank’s electronic banking and card products, including performing technical troubleshooting, and for performing a wide variety of maintenance within the core system on client accounts.

• Guiding users through the features and functionalities of the bank’s electronic banking and card products, including performing technical troubleshooting of these products.
• Performing a wide variety of maintenance within the core system on client accounts, such as updating clients’ personal information and making adjustments to products and services based on client request.
• Reviewing and auditing multiple reports of system changes in accordance with the bank’s internal controls.
• Coordinating and overseeing all aspects of interactive teller machine operations within the branch network.
• Ensuring all transactions are performed in an accurate, efficient, and courteous manner.
• Enhancing the customer’s interactive banking experience via video technology; maintaining a professional and friendly on‑camera presence.
• Reviewing transactions for accuracy and assisting in the resolution of any errors and/or variations.
• Answering client questions regarding Park Bank products and services, performing basic account maintenance requests and/or opening new deposit accounts.
• Responding to client inquiries to learn about and address their needs, complaints, or other issues in a timely and accurate manner via phone, etc.

Park Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, and protected veteran status.