Customer Service Representative
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Respond to customer inquiries
- Resolve customer issues and complaints
- Process and verify customer orders
- Assist with account upgrades and changes
- Provide detailed product and service information
- Document and escape issues
- Participate in training new hires
- Update and maintain customer records
- Conduct follow-ups for customer satisfaction
- 1 yr+ Experience in Customer Service
- Enhanced Communication
- Customer Relationship Management
- Intermediate Problem-Solving
- Organizational Skills
- Advanced Product Knowledge
- Software Proficiency
- QA Understanding
- Mentoring
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