Insurance Customer Service Representative
Listed on 2026-07-17
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service
Overview
Rural Mutual Insurance
, one of the top 50 property and casualty companies in the nation, has been protecting what we value in Wisconsin for over 90 years and proudly continues that mission today. We seek an enthusiastic Customer Service Representative to provide exceptional customer service to our policyholders. You’ll be responsible for processing insurance policy transactions and service requests with accuracy and timeliness.
You will get to interact with our underwriting team, Rural agents and assistants, and customers throughout the state, answering policy related inquiries in a professional manner. If you have an eye for detail and enjoy problem-solving with people in a fast-paced work environment, we want to hear from you!
This is a hybrid role with the potential to go remote after a successful training period.
Responsibilities- Process insurance policy transactions and service requests with accuracy and timeliness.
- Provide exceptional customer service to policyholders.
- Interact with the underwriting team, Rural agents and assistants, and customers throughout the state, answering policy-related inquiries in a professional manner.
- Collaborate with team to resolve inquiries and problems in a fast-paced environment.
- Enthusiastic customer service mindset and ability to engage professionally with policyholders.
- Strong attention to detail and problem-solving skills.
- Ability to work effectively in a hybrid work arrangement and adapt to a fast-paced environment.
- Health, dental, and vision insurance.
- Matching 401(k).
- Generous time off.
- Recognition as a Madison Magazine Best Places to Work and an A+ AM Best financial strength rating.
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