Guest Services Specialist

Location: 615 E Washington Ave, Madison, WI, 53703, United States

Job Category: Customer Service, Human Services

Employee Type: Non-Exempt

Required Degree: High school

Manage Others: No

• Name:
  Christopher Watson
• Phone:
• Email: cwatson

The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.

Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The Beacon is the perfect option for those seeking to help their neighbors in need. The Beacon has an immediate opening for a part-time Guest Services Specialist
. Our Guest Services Specialists serve as the primary link between guests and the services and resources they need to help them find stability. Developing and maintaining trusting relationships, problem solving systematic hurdles, and being a support while connecting is at the heart of this work.

This is an amazing opportunity to be part of a mission-driven team that makes a real difference in the lives of others!

• $21.15/hour
• $500 unlimited Employee Referral bonus
• Short Term Disability (working 20+ hours)
• Accident, Critical and Hospital Indemnity Insurance (working 20+ hours)
• 403(b) Retirement Plan (with 6% company match after 1 year)
• PTO (working 20+ hours)
• 10 Holidays (working 20+ hours and/or direct care)
• Employee Referral Program

This is an excellent opportunity for individuals seeking part-time work and/or a supplemental income!

Guest Services

• Provide high-quality customer service to create a welcoming atmosphere and positive environment.
• Monitor check-in processes to verify eligibility and ensure all guests sign in for services daily.
• Conduct new guest intakes and orient guests to the facility and services offered.
• Respond to guests' needs and requests in accordance with program policies and procedures.
• Make appropriate referrals for resources and services provided at the Beacon as well as in the community.
• Utilize trauma-informed care approaches to inform, educate, and enforce program guidelines with guests.
• Monitor guests' general well-being and provide support and assistance when needed; respond effectively to crisis situations.
• Ensure donations and supplies for guests are managed and well organized.
• Keep the Beacon property clean, sanitized, and in orderly condition throughout the day.
• Perform other duties as assigned.

Professional Operations

• Effectively assess situations, identify problems, and develop solutions within the framework of established program policies and procedures.
• Uphold ethical standards by maintaining guest confidentiality and professional boundaries.
• Create and maintain accurate records of guest information, incidents, and other relevant information.
• Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin.
• Enhance relevant skills and stay informed of current research and best practices through ongoing educational opportunities and training provided by the program.
• Work professionally and collaboratively with all Beacon staff, volunteers, and agency workers.
• Represent program and agency in a professional manner.

Education and Skills

• High School Diploma or equivalent.
• Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
• Ability to demonstrate critical thinking, professional judgment, and ability to work effectively as well as part of a team.
• Competent verbal and written communication skills.
• Proficient with MS Programs - Word, Excel, PowerPoint.
• Experience with homelessness services is preferred but not required.
• Experience assisting people who have mental health and substance abuse issues is preferred but not required.
• Knowledge of Dane County/Madison resources for people who are experiencing homelessness preferred but not required.

• Must have the ability to lift or carry 30 pounds and tolerate medium to…