Ticket Support Specialist
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-07-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is hiring for a frontline representative to assist individuals receiving SSI/SSDI benefits. You will handle inbound/outbound calls, emails, and web chats, delivering empathetic, accurate information about the Ticket to Work program and employment supports.
Daily tasks include logging cases, updating records, and referring beneficiaries to resources. Ideal candidates have 1–2 years in call centers and customer service, with strong
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