Front Desk Coordinator Job in Madison, WI

Front Desk Coordinator

We are looking for a Front Desk Coordinator to create a welcoming and detail-oriented first impression for visitors and callers. This contract position is ideal for someone who enjoys managing front office activity, coordinating guest support, and keeping daily reception operations organized. The right candidate will be comfortable handling a busy phone system, assisting incoming guests, and supporting a smooth and efficient workplace environment.

Responsibilities:

• Welcome visitors, confirm appointments, and direct guests to the appropriate person or department.
• Manage a multi-line phone system by answering incoming calls promptly, transferring calls accurately, and taking clear messages when needed.
• Provide front desk and concierge-style support by responding to general questions and helping guests navigate the office.
• Maintain an orderly reception area to ensure a well-organized and positive experience for employees, clients, and visitors.
• Coordinate daily front office activities, including monitoring visitor flow and supporting administrative needs as they arise.
• Handle inbound communication effectively, ensuring callers receive timely assistance or are routed correctly.
• Support office operations by tracking basic reception-related information and escalating issues when necessary.