DMV Customer Service Representative - Madison Southwest

Position Summary

This DMV Customer Service Representative position is located at the Madison Southwest Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver's licenses, , instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an  voting purposes.

In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Salary Information

This position is in schedule-range 02-11. Starting pay is $22.76/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $26.61/hr saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

Job Details

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $28.77/hr after a period of time.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

Qualified applicants will have experience with all the following:

* Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.

* Reading and interpreting laws, regulations, policies, procedures, or other complex documents.

* Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

* Multi-tasking while ensuring accuracy within their work.

* Working in a role in which the primary duties of a job are customer service.

* Performing cash handling transactions.

How To Apply

Apply online!

To apply , click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.

This application only requires you to submit a resume. Within your resume, you should describe your education, training, and experience as it relates to the items listed in the "Qualifications" section of the job announcement. A letter of qualifications is not required nor will be accepted. Your application materials are very important part of your application and is used during our evaluation process to determine your eligibility for the position.

For instructions on how to develop and what should be included in your resume, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are…