E‑Commerce Customer Care for Bikes & Hospitality
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-05
Listing for:
Trek Bikes
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Trek Bikes is seeking a dedicated Customer Care - eCommerce specialist to welcome our online customers and retailers, guiding them to the right bikes and accessories for an optimal riding experience. You will engage via email, phone, live chat, and video, delivering hospitality and timely resolutions.
You will collaborate with Trek’s product teams and shops, continually learning to improve processes and customer satisfaction while maintaining strong relationships across channels.
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