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Guest Experience Specialist — Front Desk
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-07
Listing for:
The Madison Concourse Hotel
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
The Madison Concourse Hotel is seeking a Front Desk Agent in Madison, WI. The role involves greeting guests, handling check-ins/check-outs, processing inquiries, and providing information about local attractions and hotel services.
You will manage reservations and room assignments, coordinate with housekeeping, and ensure a smooth, welcoming experience for guests. A customer service background is required, with shifts from early morning to late evening.
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