Member Services Associate

Member Services Associate (Sales)

Better Lifes Member Service Associate will serve in policy administration and customer service for the company. As such, this professional will represent Better Lifes commitment to creating a caring, compassionate and friendly work environment. The Member Services Associate will facilitate a variety of tasks related to the administration of policies either through new business, inforce service or claims. They will have a prominent role in customer service for the company.

• Answer incoming phone calls in a polite and professional manner while resolving member/agent questions
• Ability to explain policy contract provisions, eligibility provisions, billing and policy coverage
• Passionately advocate for our members by displaying excellence in customer service

• Accurate data entry of information into the policy administration system
• Accurate handling of incoming and outgoing payments for new business, policy administration or claims
• Support the team through cross-training on numerous policy administration tasks
• Work within the current policy administrative system as well as supporting software programs
• Ability to multi-task between administrative duties and member/agent questions over the phones
• Manage incoming work through imaging system in primarily paperless work environment

• Ability to write effective communications in the form of letters and emails
• Professional reply to communication via phone, e-mail, and mail.

• Contribute to team efforts by accomplishing tasks within agreed upon service level agreements

• Regular and reliable attendance is essential
• Other duties as assigned

• High School Diploma
• 2-3 years of equivalent work experience

• Preferred candidate will have proven experience in an administrative role
• Full comprehension of office management systems and procedures
• Excellent knowledge of MS Office
• Proficiency in English
• Exemplary customer service skills written and verbal
• Ability to multitask and prioritize daily workload
• High level verbal and written communications skills
• Discretion and confidentiality
• Ability to make moderate level decisions based on training and experience
• Ability to work independently

This position requires minimal to no travel. On occasion, may be asked to attend seminars or conferences