Scheduler​/ Dispatcher

Residential Services Department Manager

4 Senses Luxury Home Services is looking for a friendly, organized, responsible individual to manage our Residential Services Department. The person in this position will provide the vital connection between our customers, house cleaning teams, and Operations.

Our growing company is looking for an enthusiastic, customer service-oriented scheduler who would like to join our team!

The desired candidate should be professional and understand the value of compassionate service. Responsibilities will include scheduling appointments, answering phones, as well as the administrative duties involved with coordinating and keeping the technicians' multiple schedules up to date and accurate. A professional who understands the value of compassionate service and has a strong work ethic. Other duties as assigned.

The ideal candidate:

• Must be a strong independent worker who can demonstrate good problem-solving skills.
• Must have at least 2 years of Customer Service experience
• Minimum one year of reception/scheduling experience in an office setting or equivalent customer service role.
• Excellent verbal and written communication skills
• Excellent organizational skills
• Great eye for details
• Passion to help others
• Strive for customer satisfaction
• Must be a persistent and goal-driven individual
• Professional and courteous
• Highly proficient with computer skills

What we offer:

• Health, Vision, Dental Insurance
• IRA- company match
• Paid Holidays
• Monday-Friday hours
• Birthday PTO
• Performance bonuses
• PTO
• Great teammates
• Opportunity for growth

4 Senses Luxury Home Services is a thriving professional cleaning company with a great office staff and 28 team members in the field. We have been a leader in residential cleaning services in Madison for over 20 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021 and 2022 - 4 Senses Luxury Home Services is looking for a team member with a forward-thinking mindset to help us as we grow to the next level.

We are offering a unique opportunity for a highly driven, top-performing person to join our team of a successful, professional cleaning service company with a strong commitment to culture and developing its people.

Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.

This position is required to work from 7:00 AM – 4:00 PM Monday – Friday.

Roles and responsibilities will include but are not limited to the following:

• Finding/making spots for new bookings
• Strategic technician routing
• Take customer calls and accommodate reschedules, specific requests
• Reschedule jobs same day for absent employees, holidays, staff changes
• Communicate with customers about changes
• Alert customer when tech will be late
• Optimized every technician's day
• Confirm all unconfirmed appointments
• Communicate with the field staff