Hybrid Customer Center Supervisor: Lead Service Excellence
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-20
Listing for:
Madison Gas and Electric
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Madison Gas and Electric, based in Madison, WI, seeks a Supervisor to lead a frontline team handling customer inquiries across channels, ensuring timely, courteous resolution and adherence to regulatory and internal standards. This hybrid role requires three onsite days at our Madison headquarters.
You will coach staff, monitor KPIs, manage daily workflow, handle escalations, and collaborate with cross-functional teams to improve processes while maintaining compliance and service excellence.
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