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Customer Experience Specialist — Service Requests & Support
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-08-20
Listing for:
Harker Heating & Cooling Inc
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Harker Heating & Cooling Inc is seeking a Customer Service Representative in Madison, WI. The role focuses on greeting customers, creating service requests in our software, and assigning tasks to service technicians to ensure a positive customer experience.
Responsibilities include handling inquiries across phone, email, text, and in-person channels, maintaining accurate customer records, and aiding with counter sales for filters and parts.
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