Administrative & Customer Support Coordinator

Certco Inc., a leading Midwest wholesale distributor, is seeking an Administrative & Customer Support Coordinator to assist our independent grocery retail partners. This role manages order entry, documentation, and customer inquiries, ensuring accurate, on-time support to retailers and internal teams. Responsibilities include handling phone and email requests, maintaining records, preparing reports, and coordinating with logistics and sales. Ideal candidates are detail-oriented, customer-focused, and comfortable with office software, prioritizing tasks in a fast-paced, team-centered environment supporting a reliable regional supply chain.

Responsibilities

• Process and update customer orders accurately and on time
• Respond to retailer inquiries via phone and email
• Maintain organized digital and physical records and documentation
• Coordinate with logistics, sales, and warehouse teams to resolve issues
• Prepare basic reports on orders, service issues, and customer activity
• Monitor and follow up on open tickets or service requests
• Support account managers with customer communications and scheduling
• Assist with data entry, pricing updates, and item maintenance
• Identify and escalate recurring problems or service trends
• Contribute to a safe, team-oriented, and service-focused workplace

Required Skills

• Customer service
• Order entry and processing
• Data entry and accuracy
• CRM or ticketing systems
• Microsoft Excel
• Microsoft Word
• Email and phone etiquette
• Document management
• Basic reporting
• Time management