Receptionist, Customer Service​/HelpDesk

Overview

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

• Greet residents, guests, and visitors while creating a welcoming and professional first impression.
• Answer and coordinate incoming calls, directing them to the appropriate departments in a timely manner.
• Provide information and assistance to residents, staff, and visitors in person and over the phone.
• Support administrative tasks including mail distribution, basic clerical duties, and maintaining front desk organization.
• Assist with scheduling needs such as transportation and appointments while communicating with internal teams.
• Help maintain a safe and secure environment by monitoring visitor access and following procedures.

Schedule:

11:00 pm - 7:00 am CST Friday and Saturday.

• Previous experience in reception, customer service, or clerical work preferred.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Friendly, reliable, and comfortable interacting with residents and team members.

• Paid Time Off (PTO): Use it as you earn it—take time off when you want or choose PTO+ for extra pay.
• 401(k) with 4% Employer Match: Boost your retirement savings with every paycheck!
• Profit Sharing Plan: We contribute to profit sharing plan, helping you build savings based on company performance.
• Free! Meals on us during your shift to keep you fueled throughout your workday.
• Employee Cafeteria: Convenient onsite dining with a variety of meal options
• Education Reimbursement: Continue your education with financial assistance for approved courses and programs.
• Subsidized Parking or Public Transportation: We help with your commute costs!
• Employee Referral Bonus Program: Invite your friends to join our team and score $$ when they're hired
• Free! Access to our onsite fitness center and pool
• Pay Activ:
  Flexible access to earned wages
• Perks at Work: exclusive discounts on shopping, travel, entertainment, and more!
• Employee Appreciation: We value and recognize your contributions through bonuses, events, and other rewards that celebrate your hard work.
• Resident Appreciation Bonus: An annual "thank you" from our residents recognizing your service and dedication.