Receptionist, Customer Service​/HelpDesk

Overview

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

Located in the heart of downtown Madison, Capitol Lakes is a premier not-for-profit Life Plan Community offering residents an engaging lifestyle with exceptional amenities and a full continuum of care. We are seeking a friendly and professional Receptionist to serve as the first point of contact for residents, guests, and visitors while supporting daily front desk and administrative operations.

• Greet residents, guests, and visitors while creating a welcoming and professional first impression.
• Answer and coordinate incoming calls, directing them to the appropriate departments in a timely manner.
• Provide information and assistance to residents, staff, and visitors in person and over the phone.
• Support administrative tasks including mail distribution, basic clerical duties, and maintaining front desk organization.
• Assist with scheduling needs such as transportation and appointments while communicating with internal teams.
• Help maintain a safe and secure environment by monitoring visitor access and following procedures.

• Previous experience in reception, customer service, or clerical work preferred.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Friendly, reliable, and comfortable interacting with residents and team members.

Schedule:

11:00 pm - 7:00 am CST Friday and Saturday.

• Paid Time Off (PTO):
  Use it as you earn it—take time off when you want or choose PTO+ for extra pay.
• 401(k) with 4% Employer Match:
  Boost your retirement savings with every paycheck!
• Profit Sharing Plan:
  We contribute to profit sharing plan, helping you build savings based on company performance.
• Free! Meals on us during your shift to keep you fueled throughout your workday.
• Employee Cafeteria:
  Convenient onsite dining with a variety of meal options
• Education Reimbursement:
  Continue your education with financial assistance for approved courses and programs.
• Subsidized Parking or Public Transportation:
  We help with your commute costs!
• Employee Referral Bonus Program:
  Invite your friends to join our team and score $$ when they’re hired
• Free! Access to our onsite fitness center and pool
• Pay Activ:
  Flexible access to earned wages
• Perks at Work: exclusive discounts on shopping, travel, entertainment, and more!
• Employee Appreciation:
  We value and recognize your contributions through bonuses, events, and other rewards that celebrate your hard work.
• Resident Appreciation Bonus:
  An annual “thank you” from our residents recognizing your service and dedication.