Customer Service Representative

ABOUT US:

Rocket Industrial is a leader in the packaging industry, serving a diverse range of industries with a comprehensive portfolio of products and services. Our tagline, "Package With Less," reflects our mission to help businesses achieve more with less waste, less cost, and less complexity. Join us on our journey as we continue to lead the way in packaging innovation and help our customers achieve their goals with the best possible solutions.

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

Efficient and accurate data collection and entry of customer orders

Respond to incoming customer service phone calls and emails

Assist in managing large strategic accounts

Work alongside sales reps in designing appropriate solutions based on clients' needs

Partner with sales reps in presenting the Rocket Value Proposition to customers

Prioritize and escalate customer needs and issues appropriately

Build long-term relationships with clients KNOWLEDGE,

SKILLS AND ABILITIES

(KSA’S):

College Degree, preferred

Customer Service experience, preferred

Strong communication and collaboration skills

Problem solving and decision making abilities BENEFITS:

To learn more about our benefits, please visit our careers page.
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