Parts Customer Care Representative

• Answer and process incoming parts calls from customers and service technicians
• Pull orders, receive and put up stock
• Order parts and develop relationships with Crown factory and outside vendors
• Monitor customer satisfaction with parts support and respond to customer concerns and requests
• Maintain direct contact with current and prospective customers
• Prepare customer quotes
• Process paperwork
• Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

• High school diploma or equivalent
• Valid driver's license and good driving record
• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience preferred
• Lift truck industry experience preferred
• Ability to work in a team environment
• Legally authorized to work in the United States
• Must not require work authorization sponsorship now or in the future

Demonstrates strong customer service skills by effectively managing parts calls, processing orders, and maintaining customer satisfaction. Proficient in inventory control and parts management, with the ability to develop vendor relationships and prepare accurate customer quotes.

• Parts Management
• Inventory Control
• Customer Service
• Verbal Communication
• Organizational Skills

• Inventory Control
• Parts Management
• Order Processing
• Cycle Counts
• Customer Quotes

• Verbal Communication
• Written Communication
• Interpersonal Skills
• Organizational Skills
• Team Collaboration

• High School Diploma
• Valid Driver's License

• Lift Truck Industry
• Customer Satisfaction
• Parts Support
• Vendor Relationships