Guest Experience Associate

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way.

Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!

Job Title: Guest Experience Associate

Location: Madison, WI

Report To: General Manager

Hours

Required:

Candidates must be able to work evenings and weekends

You’re the face of TOCA — the first high‑five, the warm welcome, and the go‑to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and ensuring the facility runs smoothly.

• Greet like a champ and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

• Keep the space clean, stocked, and ready for action
• Help with scheduling, check‑ins, sign‑ups, and events
• Own the front desk like it’s your stage

• Handle waivers, payments, and reports efficiently

• Learn the TOCA way and level up your game
• Gain development to keep your career moving forward with TOCA

• Uphold service standards by being professional, welcoming, aware, outgoing, and proud
• Partner with leadership to create and maintain a unified culture and high engagement across the center

• Love people and keep good vibes strong
• Have top‑tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on‑site training provided)
• Are willing to work evening and weekend shifts (our peak times)
• Can lift 30+ lbs and move with energy