Consumer Complaint Program Associate

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The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For:An individual with the ability to work independently to perform the initial analysis and processing of informal complaints for the Division Legal Services and Compliance.

Where We Are Located:This position is headquartered at the Hill Farms State Office Building in Madison, WI. Following a successful training period, this position allows the option to work remotely up to 3 days per week. All employees are generally expected to work within the State of Wisconsin. This position will be required to come into the office for training, meetings and/or operational needs.

This topic will be discussed more at the time of the interview.

What We Offer: DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

This Consumer Complaint Program Associate position is responsible for the initial analysis and processing of informal complaints received by the Division of Legal Services and Compliance against health, business, and trade professionals. This position performs administrative tasks with substantial independence in decision making and task scheduling and communicates with internal and external customers each day. Under demanding time constraints, this position is also required to produce accurate documents and maintain precise records for the complaint tracking system.

Specific responsibilities include:

• Analyze and record informal complaints received by the Division of Legal Services and Compliance
• Manage the progression of complaints through the initial review process
• Organize and coordinate screening panel meetings
• Process the opening and closing of complaints following screening
• Evaluate and implement best practices and procedures relating to the Unit and assigned professions

This position is in schedule-range (02-11) with an
hourly rateof $25.04, plus excellent benefits
. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas.

This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension.

Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Minimally qualified applicants will have experience with the following:

• Experience utilizing databases to perform tasks…