Bilingual Customer Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company‑paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on‑demand training courses to advance further in your career

We are looking for a talented individual… To join our team as a Bilingual Customer Support Specialist! In this entry‑level role, you’ll support Spanish‑and English‑speaking customers, help applicants navigate program requirements, and assist with processing rebate applications that make a real impact. You’ll gain hands‑on experience in customer support, data entry, and program operations while working alongside a collaborative and supportive team.

This is a great opportunity for someone early in their career who enjoys helping others, pays attention to detail, and is eager to learn and grow in a structured, professional environment.

Please note – this is an onsite role and you must be able to commute to the Madison office.

• Support Spanish‑and English‑speaking customers by phone, chat, and email.
• Help applicants understand program requirements and gather any missing information.
• Review and process rebate applications following clear guidelines and instructions.
• Enter and update application information accurately in internal systems.
• Check applications and documents to make sure program requirements are met.
• Follow quality checks to ensure information is complete and accurate.
• Assist with basic troubleshooting and elevate issues when needed.
• Support team training, documentation updates, and help teammates as required.

• 0–1 year of customer service and/or administrative experience (or a strong interest in learning).
• Fluently bilingual in Spanish and English.
• Bachelor’s degree preferred, but not required.
• Friendly, positive attitude with a desire to learn and grow.
• Strong verbal and written communication skills.
• Comfortable using Microsoft Office tools, especially Excel and SharePoint.
• Basic problem‑solving skills and attention to detail.
• Able to commute daily to our Madison office.

• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range $17.75 - $25.05 Currency USD Type Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

• CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre‑employment checks.

As an Equal Opportunity Employer, we are committed to ensuring equal employment…