Customer Service Representative

Are you passionate about helping customers and solving problems? Do you thrive in a fast-paced environment where no two days are the same? We are seeking a Customer Service Representative to join a growing, family-owned organization that has proudly served the Madison area for more than 70 years.

This is an excellent opportunity for someone with strong communication skills, a customer-first mindset, and the ability to multitask while supporting customers, sales teams, and internal operations.

As a Customer Service Representative, you will serve as a key point of contact for customers, handling inquiries, resolving service issues, and ensuring a positive customer experience.

• Answer inbound customer calls regarding orders, service inquiries, updates, and troubleshooting.
• Conduct outbound follow-up calls and emails to ensure timely resolution of customer concerns.
• Handle approximately 40-50 customer interactions per day.
• Provide accurate service and pricing information to customers and sales representatives.
• Assist customers with inquiries related to residential, commercial, roll-off, front-load, rotator, and other service offerings.
• Manage escalated calls and emails with professionalism and urgency.
• Coordinate with customer service, dispatch, and sales teams to resolve service-related concerns.
• Assist the sales team with contract processing, invoicing, and special projects.
• Communicate effectively with municipalities and business customers through written correspondence.
• Identify opportunities for process improvements and contribute to departmental initiatives.

• Minimum of 1 year of customer service experience (retail, restaurant, hospitality, property management, or office environments welcome).
• Strong verbal and written communication skills.
• Customer-focused with the ability to demonstrate empathy while remaining action-oriented.
• Proficiency with Microsoft Office, particularly Outlook.
• Typing speed of 45+ WPM.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.

• Stable, growing company with a strong reputation in the community.
• Family-owned organization that values integrity, passion, and teamwork.
• Supportive and collaborative work environment.
• Comprehensive training program including shadowing, workbook training, and hands-on learning.
• Opportunity to develop new skills and grow your career.
• Work alongside a close-knit team that is committed to customer excellence.

You’ll Join a Supportive Customer Care Team Consisting Of Management, Supervisors, Customer Service Representatives, And Administrative Staff. New Hires Receive Approximately One Month Of Training Through a Combination Of

• Structured workbook learning
• Job shadowing
• Side-by-side coaching
• Hands-on customer support experience

Full-Time | 45 Hours Per Week

• 7:00 AM - 4:30 PM
• 7:30 AM - 5:00 PM
• Potential flexibility for an 8:00 AM start time

Monday-Friday

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical…