Bilingual Front Desk Intake Eligibility Specialist -Madison
Listed on 2026-10-05
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Customer Service/HelpDesk
Bilingual, Spanish Customer Service, Customer Service Rep
This bilingual Front Desk Intake Eligibility Specialist greets clients, processes energy assistance applications, and supports community outreach. The role drives service delivery for low-income households by ensuring accurate eligibility determination and fostering welcoming interactions.
Key Responsibilities:Greet clients warmly in person and create a welcoming environment
Process applications to determine eligibility for energy assistance
Answer incoming calls professionally
Collaborate with community agencies
Attend community events as needed
Bilingual in English and Spanish
Friendly, approachable demeanor with strong customer-focused attitude
Ability to work independently and take initiative
Willingness to help clients, coworkers, and community partners
Computer and math proficiency
Outgoing personality
Skills:
Previous non-profit experience is a plus
Health/dental/vision insurance
401(k)
Paid time off
#FSJANE
You are bilingual English-Spanish with strong customer service skills. You can accurately assess eligibility for energy assistance programs. You enjoy community outreach and independent, initiative-driven work
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