Success Coach

• Serve as the primary point person for assigned students throughout enrollment
• Provide academic advising, mentoring, general student services, and educational coaching
• Connect with assigned students and establish proactive wraparound support relationships
• Develop individualized learning plans with resources and timely next steps
• Monitor academic progress and intervene with students experiencing difficulty
• Liaise with faculty and program representatives regarding student progress and mastery
• Identify and address work/life barriers to student success
• Provide career guidance and refer students to campus career services
• Collaborate with stakeholders to meet enrollment and retention goals
• Remain available and responsive during scheduled hours
• Work with campus partners and program representatives

• Bachelor’s degree
• Minimum of 1 year of professional experience in advising, counseling, student services, human services or related field
• Professional experience in a higher education setting preferred
• Master’s degree in an appropriate field preferred
• Experience with Customer Relationship Management (CRM) software preferred
• Salesforce experience preferred
• Experience with student information systems preferred
• Excellent oral and written communication skills
• Ability to match message delivery to audience needs via multiple delivery methods
• Demonstrated ability to provide quality customer service
• Demonstrated experience utilizing active listening and critical thinking skills to solve problems
• Ability to thrive in a fast-paced, rapidly changing environment and handle ambiguity
• Ability to use databases, Microsoft Office Suite, and social networking tools
• Residency in or relocation to Wisconsin required
• Eligibility to work in the United States without employer sponsorship required
• Successful completion of criminal background and reference checks required

Demonstrates expertise in academic advising, mentoring, and student services, with a strong focus on developing individualized learning plans and providing proactive support. Proficient in utilizing CRM software and student information systems to enhance student engagement and retention.

• Bachelor's Degree
• Academic Advising
• Customer Relationship Management (CRM) Software
• Salesforce Experience
• Excellent Communication Skills

• Academic Advising
• Individualized Learning Plans
• Student Information Systems
• Customer Relationship Management (CRM)
• Problem Solving
• Active Listening
• Microsoft Office Suite
• Educational Coaching
• Monitoring Academic Progress
• Career Guidance

• Mentoring
• Quality Customer Service
• Critical Thinking
• Adaptability
• Collaboration

• Higher Education
• Student Services
• Enrollment Management
• Retention Goals
• Work/Life Barriers

• Salesforce
• Databases
• Social Networking Tools