Bilingual Student Support Coordinator

Bilingual Student Support Coordinator

Madison College is seeking a part-time Bilingual Student Support Coordinator who is proficient in English and one of the following languages:
Spanish, French, or Arabic.

This position provides bilingual frontline support to students as they navigate enrollment and access to School of Academic Advancement (SAA) services (such as English as a Second Language, High School Completion and College Readiness programming), serving as the first point of contact and a central resource for intake, testing/registration and referrals for advising processes. Success in this role involves fostering a welcoming environment, maintaining a flexible mindset toward individuals from various international backgrounds, accurately assessing student needs and facilitating timely access to appropriate resources and services.

This position contributes to institutional objectives by enhancing student experience, promoting equitable access and supporting the effective delivery of student services, often in partnership with other departments across Madison College.

Position Details:

• Schedule:
  
  This is a part-time position working, 20 hours per week, 52 weeks per year position. Work hours typically between 8:00 AM – 8:00 PM Monday through Friday, with occasional evenings and Saturdays as needed for School-related events or shifts in coverage.
• Grant-Funded Position:
  This position is funded through an annual grant. The current funding period extends through June 30, 2027, with funding anticipated to be renewed annually.
• Language Premium:
  This position offers a $100 per month bilingual pay premium. Verbal, reading, and writing proficiency testing is required.
• Location:
  
  This position is located at our Goodman South branch campus. Limited travel to other branch campuses is expected.
• Position Deadline:
  This position will be open until filled with a first consideration date of September 7 at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2):
Incomplete applications will not be considered

• Resume
• Cover Letter

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

Accountabilities:

• Serves as a primary point of contact for walk-in, phone and online inquiries to ensure students and visitors receive timely assistance and are connected to appropriate college services.
• Supports student intake by assisting with account creation, placement testing and appointment scheduling to facilitate seamless onboarding and enrollment processes.
• Assists with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.
• Triages student concerns and questions across a broad range of topics including academic, financial and personal needs to ensure timely referrals to relevant resources and services.
• Administers standardized assessments and ensures accurate data entry and test security to support compliance with grant and state requirements.
• Coordinates with staff to support outreach, events and communication efforts including appointment tracking and student contact lists to enhance engagement and student retention.
• Supports office operations by maintaining front desk coverage, providing administrative assistance and collaborating with faculty and staff to ensure smooth day-to-day function.
• Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.
• Adheres to college policies, directives and work rules while maintaining a commitment to the college's mission, vision and values.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:

• Knowledge of or ability to quickly learn…