Service Technician - Hilltop Bicycles - Madison, NJ

About Specialized

Innovation has guided our decisions since 1974. We strive to build a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we aim to be transformative, inclusive, authentic, rider-focused, and collaborative, delivering quality products and rider care at every interaction. Reach out – we’re here to help you build your career at Specialized.

A Service Technician is the front-line representative for our brand to riders and a driver of outstanding in-store brand experiences. They work directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide quick, frictionless solutions to keep them riding longer and better. Service Technicians collaborate with staff and local riders as hosts, mentors, brand advocates, and technical service specialists, providing exceptional rider service and aiding in meeting sales and profitability goals.

• Meeting and connecting with riders, asking qualifying questions, listening to needs, and offering options from a preset service menu or tune-ups and a la carte services.
• Speak authoritatively on technical matters related to our bicycles; be the expert.
• Assist customers in an enthusiastic and courteous manner and provide outstanding customer service.
• Receive and process service work accurately, set and exceed rider expectations, and schedule an appropriate number of repairs.
• Advise and assist customers with product/service selection without bias.
• Develop and maintain knowledge of all merchandise to assist customers with accurate information; stay current as new product lines are introduced.
• Assist with bike sales through technical consulting and perform other bike floor duties as needed.
• Deliver best-in-class rider service that ensures ongoing service and high rider satisfaction.
• Maintain general cleanliness standards at store opening, throughout the day, and at close, including light janitorial duties.
• Proficiency in Lightspeed point-of-sale systems and store operational websites.
• Regular, dependable attendance and punctuality.

• Passion for cycling and the Specialized brand.
• Bike shop / bike mechanic experience preferred.
• Excellent communication with the ability to interact effectively with riders and team members.
• Must be able to work as the business dictates, including weekends.
• Ability to stand for extended periods; may involve walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more with proper lifting techniques.

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 weeks paid parental leave
• Paid company holidays
• Employee discounts on all products
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits (if applicable in state)

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We are committed to building a diverse and inclusive workforce where all people thrive and encourage everyone to apply to our postings and help us earn the rider’s brand of choice.

We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Please apply and let us know how you can make an impact at Specialized.

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