Quick Lane Service Advisor

Kayser Ford is seeking a high-energy Quick Lane Service Advisor to join our express service operation. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and understands how to build trust quickly with customers - without sacrificing efficiency.

This is not a sit-back-and-wait role. You'll manage volume, drive maintenance recommendations, and deliver an exceptional customer experience every time.

Key Responsibilities

• Greet customers promptly and professionally

• Complete walk-around photos of customer vehicle upon arrival
• Write repair orders quickly and accurately
• Explain recommended maintenance and services based on inspections
• Present pricing and timelines clearly
• Maintain strong communication with technicians and management
• Manage workflow to maximize throughput and minimize wait times
• Ensure repair orders are closed properly and customers are satisfied

Performance Expectations

• Maintain high CSI scores

• Consistently meet or exceed average RO count targets
• Drive maintenance menu adherence and approved services
• Maintain clean, compliant repair orders with accurate documentation

Qualifications

• Previous service advisor or customer-facing automotive experience preferred

• Strong communication and listening skills
• Ability to multitask in a high-volume environment
• Professional appearance and attitude
• Basic computer and DMS experience preferred
• Valid driver's license

Compensation & Benefits

• Competitive hourly base + commission/bonus structure

• Paid training and onboarding
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities into main shop or leadership roles

Why Join Us

Quick Lane at Kayser Ford is designed to move fast without cutting corners. We provide the systems, processes, and leadership support needed to succeed - and we promote high performers.

About Us:
Customers:
The focus of everything we do. Employee Involvement:
Our way of life. Integrity:
Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in eight locations:
Sauk Prairie, Pulaski, Oconto Falls, Watertown, Janesville and Madison. We've been doing business in Wisconsin for over 100 years because people trust us. Come experience it for yourself.