Senior Counselor III

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused Senior-level Travel Counselors to join our Global Entertainment Client Hub as the Lead Travel Counselor. This team provides end-to-end, full-scope travel services for the highest-level travelers of our client account in the Entertainment, News/Media, and Sports professions. Candidates must be comfortable working in a fast‑paced environment and providing white‑glove-level service. Top candidates will be proactive, motivated, accountable, always willing to jump in to lend a hand, and organized with excellent follow‑through.

Travel counselors will support global accounts, including booking for travelers in multiple countries.

• Manage complex travel requests (air, hotel, car, rail) for high‑touch accounts and top‑tier travelers.
• Act as trusted advisor by offering creative, consultative recommendations tailored to the entertainment sector.
• Handle special requests such as hotel upgrades, charter flights, artist riders, junkets, and production vehicles.
• Apply client policies accurately across diverse travel types and expectations.
• Deliver exceptional service with strong problem‑resolution skills, including managing first‑level complaints.
• Collaborate with team to resolve issues, share knowledge, and support colleagues.
• Provide feedback and innovative ideas to leadership.
• Demonstrate professionalism with clear grammar and empathetic communication across channels.
• Work flexible shifts including evenings and weekends as required.

• High School Diploma required.
• 7+ years of customer service, including 5+ years as a travel counselor.
• VIP, entertainment/production, publicity, news, and sports travel highly desired.
• Excellent verbal, written, and active listening abilities.
• Attention to detail with strong information‑gathering skills.
• Proficiency in complex international reservations, client policies, and processes.
• Solid grasp of global routings and destinations.
• Skilled in Sabre, Microsoft Outlook, Word, and Excel.
• Ability to thrive in an evolving technical environment.
• Willingness to adjust shifts for coverage or global events.

Florida, United States

The US national base salary range for this position is from

$46,200.00 - $85,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ()

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

((Use the "Apply for this Job" box below).) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://).

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

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