LTE Natural Resources Customer Service Representative; Madison

Position: LTE Natural Resources Customer Service Representative (Madison)
Position Summary

This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance. This position determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.

50% Provision of information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs. Serve as a primary point of contact for analyzing complex questions. Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information.

25% With minimal assistance, respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies and others, provide information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues.

5% Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp-tailed grouse drawings.

15% Process disabled hunter permit applications. Evaluate information provided on application and determine, through consideration of state statute and physician's recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit. Independently issue discretionary disabled hunter permits.

5% Other duties as directed by supervisor

Salary Information

This position pays between $22.24 per hour and is in pay schedule and range 02-13. Compensation will be set in accordance with the State Compensation Plan.

Job Details

This is a Limited Term Employment (LTE) position and will not automatically lead to permanent state employment or be entitled to the same benefits as permanent employees.

More about LTE positions:

1) Offer a great opportunity to gain experience and learn about careers at the WI Department of Natural Resources.

2) Provide opportunities for individuals to enhance their resumes with skills learned on the job.

3) May accommodate flexibility for part-time or full-time work hours and seasonal schedules. Work schedules are dependent on business needs.

4) Allow individuals to hold multiple LTE appointments concurrently. If both LTE positions are at the same agency, the positions must be bona fide different positions. Each individual LTE position allows for maximum of 1039 hours in a twelve-month period.

Special Requirements :

1) Residency:
To be considered for this position, you must be a resident of the State of Wisconsin.

A Wisconsin resident is a person who:

a. Has established a residence, as defined in s. 6.10(1), in this state not less than 10 days earlier;

b. Has resided in this state for not less than a total of one year out of the immediately preceding 5 years;

c. Is eligible to register to vote in this state; or

d. Is the spouse of a person meeting the requirements of par. (a), (b), or (c)." s.), Wis. Stats.

2) Background Checks:
The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

3) Eligible to work in U.S.:
Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.

Equal Opportunity

Employer:

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Qualifications

Minimally qualified candidates will have all of the following:

* Excellent attention to detail

* Excellent customer service and communication skills

* Ability to exercise good judgment in handling customer inquiries

* Experience working with computers and navigating web applications

* Ability to apply business rules to different situations and make sound decisions

In addition, well qualified candidates will have one or more of the following:

* Excellent organizational skills

* Ability to plan daily activity and self-motivate

* Problem-solving skills with good judgment in handling varied situations

* Extensive practical experience with hunting, fishing and trapping.

How To Apply

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